As you may know, I work in the customer service department of a credit card company. I've been there for a number of years and within the last couple of months decided to get a card from the place.
I didn't get the first statement and when I received the second one there was a late fee and I knew that the promotional annual percentage rate would be removed because of this. I also knew that if a customer doesn't get their bill (especially the first one because you don't always know when your billing cycle is) that the account can be updated so it doesn't show delinquent (and you won't lose the promo apr) and the late fee can be credited.
I went online and made the payment and set the account up to have payments made automatically and then called the company (that I freaking work for and know the rules for) and some wahoo told me that he couldn't do anything for me after I explained the situation and told him that I'd made the payment online (which I knew was already visible on his computer). I said "You're telling me that my account cannot be reaged to not show past due and the late fee credited since I didn't get a statement?" And he got all bitchy and told me that's what he was saying and that he didn't know how I thought that other banks did things but that the bank he worked for didn't work that way. At that point I asked for a supervisor. Then the fucker hung up on me.
So I called back and spoke with a supervisor and told him what happened and told him that I worked there (I hadn't mentioned that to the jackass that hung up on me.) and was really disgusted that my first phone call to the company went that way. The supervisor fixed it right up and I went on my merry way.
I do hope that assmunch that hung up on me has his call monitored. We shall see...