11/25/06

Don't Fuck With Me

As you may know, I work in the customer service department of a credit card company. I've been there for a number of years and within the last couple of months decided to get a card from the place.

I didn't get the first statement and when I received the second one there was a late fee and I knew that the promotional annual percentage rate would be removed because of this. I also knew that if a customer doesn't get their bill (especially the first one because you don't always know when your billing cycle is) that the account can be updated so it doesn't show delinquent (and you won't lose the promo apr) and the late fee can be credited.

I went online and made the payment and set the account up to have payments made automatically and then called the company (that I freaking work for and know the rules for) and some wahoo told me that he couldn't do anything for me after I explained the situation and told him that I'd made the payment online (which I knew was already visible on his computer). I said "You're telling me that my account cannot be reaged to not show past due and the late fee credited since I didn't get a statement?" And he got all bitchy and told me that's what he was saying and that he didn't know how I thought that other banks did things but that the bank he worked for didn't work that way. At that point I asked for a supervisor. Then the fucker hung up on me.

So I called back and spoke with a supervisor and told him what happened and told him that I worked there (I hadn't mentioned that to the jackass that hung up on me.) and was really disgusted that my first phone call to the company went that way. The supervisor fixed it right up and I went on my merry way.

I do hope that assmunch that hung up on me has his call monitored. We shall see...

14 comments:

Joey Polanski said...

Yeah. You got a lot bettr chance o celebratin Chrismas evn aftr payin a late fee than HE does aftr losin his friggin jobski.

Anonymous said...

Sounds to me like the little ass munch needs to get his ass fired.

Midwestern City Boy said...

Maybe he works in the same facility as you do so that you can pay him a visit in person. Even from a distance, your though beams are dangerous. I wonder what his supervisor will say to him.

OldOldLady Of The Hills said...

That first jerk that spoke to you should be FIRED, FIRED, FIRED!!!
That is horrible, Chickie...and if you didn't work there you probably wouldn't know what they Can and Cannot do...right?
It seems like everything now is like this....the NEW attitude is: "The Customer Is Always Wrong!"""

I find this so unacceptable....it makes me sputter and fune!!! (LOL)
Seriously....it does truly upset me, no end.
Do let us know if there is more to this....

And, I laughed when I read your comment....Of Course CHOCOLATE has to be mentioned!!! LOL!
Hope your Thanksgiving was a good one, my dear.

Chickie said...

I will keep you all updated on the situation.

Debra said...

*shakes head* Sad, but seems to happen everywhere. Still, I can't wait to see how this goes...

The Phosgene Kid said...

A lazy customer service dude and a bank trying to put the gouge on a customer? That is so hard to believe!!!

patti_cake said...

That guy is not very smart at all. I hope he gets reprimanded if not fired. Assclown. Go Chickie! Show him who he's messing with!

bekah said...

You know he probably treats everyone like that. Why are assholes working in customer service, anyway? Put them in a small cube somewhere and make them do paperwork all day long, not talk to customers! Ridiculous.

Thomas Vickers said...

Glad to hear that you got at least a minor kick to the balls on the ahole who was nasty to you.

There is a special hell for customer service reps who are nasty.

Hope he spends plenty of quality time there

Jose said...

Luckily you had the inside scoop, can you imagine us commoners what we go through. It's a big jungle out there.

I'll keep voting for you for as long as you are in 25peeps.

Amy said...

OMG!!!!!!!

I'm with everyone else... get his ass fired. That's ridiculous. What a DICK!

I'm so sick of poor customer service and what is it about the holiday season that brings that out more than any other time of year?!?!?!

I had a hideous time with customer service over the weekend.

Becky said...

I would love for you to do that scene from "Top Gun" where Maverick leans over the guys desk, gets real close to him, sniffs, and says "You stink!"

Then, just walk away. I think in your own sweet revengeful way, you should hunt him down and start annoying him.

[insert evil laugh here..mwaaaaaaaaaaaaaa ha ha ha!]

You can do it!

Anonymous said...

RIGHT ON!! F that assmunch! I hope he WAS monitored! You go girl with your fury!