I am reeeeeally hating my job here lately. I wish that I could be a total leech and quit my job and come home and tell Sweety that he was going to have to remortgage the house to pay off my bills. But I'm not. This damn conscience thing really gets in the way sometimes. Phooey.
I go through phases where a customer's angry stupidity gets on my last nerve and phases where it just rolls off my back. I hope this phase passes before I run screaming away from my desk and into oncoming traffic.
9 comments:
I like the new look, except for the kiwi on a skewer that divides the posts.
I hope you don't run screaming into traffic honey. Take a few deep breaths plesae!
Personally, I don't know how you do it. The few times in my life I've had to deal with "customers" have never had good results.
I work in customer support...which means that not only are customers angry...but they're also blatantly stupid.
My wife still can't figure out how a guy who owns a t-shirt that says, "I hate people. I hate you." can actually work in the customer service industry.
I haven't quite figured it out myself.
You should collect all the stupid comments made by customers and post it here with side commentary.
If not for the entertainment value then at least for the stress relief.
I know you work weekends but a lot of places don't. People get a lot of mail on weekends that they can't do anything about; so they just ferment until the next business day when they explode. Don't take it personally, you might be the third person they had to call. So nothing that you say will satisfy them because they are still steaming from the last call they made.
Oh Dear...The stress of dealing with 'the public' or, The-Customer-May-Always-Be-Right-But-They-Can-Drive-You-To-Drink-And-Run-Into-Traffic stndrome...A very bad syndrome....! I hope that eases up very soon, my dear Chickie!
Oh Chickie...you have all my sympathy. I was in retail management for 14 years, and the most satisfying moment of that career was when I called mall security on a customer because she was literally screaming at me. Breath, take a walk, and know that this too shall pass.
JediMacFan - When I look at it I see a shaved testicle with a pencil skewered through it. That makes me smile.
Patti_Cake - I managed to stay out of traffic. It was hard though.
Mike - I can't believe that I've been doing this shit for almost 6 years now. They give you a little certificate to put on your desk that lists your time there and whenever I look at it, I cringe.
Moooooo35 - I need one of those shirts! It's that paycheck that they keep giving me that keeps me coming in. Some mornings though, I fantasize about being homeless and living on the beach.
Mybrid - I have thought about that but honestly, it would probably bore you. Every now and then I'll get someone who it so stupid that it baffles me but it's listening to the same freaking thing over and over ("Why do I have a late fee?" "Why do I have an overlimit fee?" "Why is my annual percentage rate so high?") and having to be so nice when I answer and continue being nice when these people want to argue with me that is making me crazy. I wish I could reply to those questions with answers like, "Because you were late or overlimit, dumbass." and "Because your credit sucks and you're right. We're doing because we don't want you as a customer. Take your debt elsewhere!"
I really would like to get a different job but the hours I have work perfectly with when I need to be at home to help Sweety out with the boys. Anywhere else that I could work these hours would be in a customer service call center too so I don't see the point in going to a different one. The devil you know is better than the one you don't!
Midwestern City Boy - That's so true. Here lately, it seems that I'm getting more calls where the previous person they spoke to just blew smoke up the customer's ass just to get them off the phone and then I have to tell them the truth that they don't want to hear. It makes me want to pop knots on some of my coworkers heads.
Lady of the Hills - This aggravation is passing a tiny bit. I didn't get so mad yesterday that I couldn't see straight.
Here Today, Gone Tomorrow - The one thing that I am grateful for with my job is that at least I don't have to physically see the person I'm talking to. That would be too much.
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